Email bounces
From Help.pingg.com
Email bounces
When we are unable to successfully deliver an email (invite, ecard, message, etc.), this is noted in the event stream in the event/ecard report. You will see a message like:
"NAME email bounced user@bad_address.com
We were unable to deliver email message to NAME at user@bad_address.com"
This means that the email message we sent to the intended recipient was "bounced" back to us by the mail system that is responsible for receiving email for that user. There are many possible reasons for this, including:
- the email address is incorrectly entered
- the user account no longer exists
- the "receiving" mail system is experiencing technical issues
When this happens, you will see a link item in the event report called "Fix bounces", with the number of bounces in brackets beside the link. This "Fix bounces" link is located in the event/ecard stats section of the report. If you have incorrectly entered the email address, or want to re-send the email to an alternate email address, you can easily do this by clicking on the link. This will open the "fix bounces" screen which will prompt you to enter new email addresses for contacts whose messages have "bounced", and allow you to easily resend the email. You will also be able to delete the addresses from this screen.
Please note that bounces will only appear in the event stream under the 'event report' tab. Your guests will not see the news items about email bounces.
See also: Managing and extracting information about your event/card