FAQ

From Help.pingg.com

pingg FAQ

Below is a list of the most Frequently Asked Questions (FAQ) we get from pingg users. We also have separate Invite & Ecard FAQ, Postal pingg FAQ and Text Messages FAQ pages.

If you can't find your answer here, in the more specific FAQ pages noted above or in our Main Help, please do not hesitate to send us a message using our feedback form.

How much does pingg cost?
pingg’s email invitations, ecards and event management services are free. We only charge for the optional services we offer to enhance your invite/ecard. For more on the costs for our premium services, please see Costs.

How can I get my designs on pingg?
We welcome all designers on pingg. For information on submitting your designs for consideration please visit our Design Submissions page.

How do I change my password?
You can change your password by selecting the 'account' tab near the upper right corner of most pages when logged in, then clicking on the 'Change Password' tab.

What if I forget my password?
Click the <login> button in the upper right corner on our main page, and click the "Forgot your password?" link. Alternatively, you can click here. Type in your email address and instructions will be sent to you by email. Occasionally our password help emails will arrive in junk mail or spam folders, so be sure to check if you haven't received the email within a few minutes.

Can we have multiple hosts or organizers for one event?
There is currently no specific feature that allows more than one person manage an event. One possible workaround is that you can set up an account under an email address to which you all have access and then create the event from within that account. Then you will all be able to manage events from under that account. In the "event details" tab you can specify all your names as the hosts and they will appear on the invitations.

We are constantly looking for ways to enhance our product so this is a feature we are looking into developing.

Can I set up a recurring event?
We currently don't have a recurring event feature. However there is a copy feature that allows you to create a new event as a copy of a past event, which allows you to set up new (repeated) events without going through the full process of creating them from scratch. This question is often asked so it is on our list of features to implement. Look out for it in the near future!

Can I have my guests' printed cards/invites all sent to me?
pingg isn't currently able to deliver printed cards/invites for your guests to you. Our service is end-to-end, in that we print, stamp and mail the cards directly from our printer's facility. We plan to introduce this feature in the future, as it's a commonly requested service and something that we think many of our customers will find useful so be on the lookout for it!

How many guests or recipients can I have on my list?
For an invite/ecard that has been upgraded to pingg Plus there's an absolute cap of 2500 guests/recipients (actually, it's 2499 + you, the host, who is automatically added to the guest list). Without upgrading to pingg Plus the cap is 250 guests/recipients. Please note: for invites, this figure does not include friends of guests. In fact, a guest can have up to 7 friends in his/her party. For more info on upgrading to pingg Plus please see our Costs page.

Why does my event/ecard report show that so few guests opened the email when I know more of them opened it?
See the Managing and extracting information about your event/ecard page.

Why do some of my guests/recipients report that they haven't receive the email invite/ecard?
We work closely with all the large email hosts, and take active measures to ensure that your email invitations are not caught in spam filters. However, these measures aren't perfect, and some companies spam filters are very aggressive.

There are a couple things you can do. Ask your guests to check their junk email box. Also, ask anyone you expect to be sending invites to on a regular basis to add the email address host@invite.pingg.com to their address book and spam safelist. This will help to ensure that all your invites are delivered to their inboxes. The second option is to send the event web page link directly to your guests. The event web page link can be found by going to your dashboard (the page with the list of your events). In the listing for your event is a set of icons. Click the "web page" icon. This will take you to the event web page. Note the address of the page and send it to guests. Please note that if you select the latter option and would like guests to be able to register for your event from the event web page, please ensure that the "Prevent guests from forwarding..." option under the 'event web page' tab is unchecked.

I've selected an image from the pingg Vault and my invite is showing the text "SAMPLE TEXT" on the image. Will this text be removed when I pay for image?
The only text that will be removed from pingg Vault images are those that appear in our preview watermarks (fotolia or Preview Only High quality version will be sent). All other text will appear as shown on the image.

Currently, pingg Vault images are pulled from a partner site that sells high-quality images. There are millions of images on that site. This is very helpful for our users who may want more specific high-quality images than the ones we offer in our free collection. The searches that are conducted on our site pull the results from the partner site for our premium plus+ section.

Some of the image results returned from these searches will contain text such as "SAMPLE TEXT" or "Your text here" as part of the image. Just as if you had uploaded your own image with words on it, you cannot remove/edit any text that is part of the image. You can, however, crop the image so that the area with the text is left out. If you do not want to crop, then it is better to select another image. Unfortunately, there is no way to accurately target and remove all image results that turn up with specific text on them.

I have some Email Block Requests. How do I find out which guests have blocked me?
You can find the persons with the block-request on your guest / recipient list (in the guest/recipient list section of your 'ecard/event report' tab) by the small yellow "caution" symbol displayed as their RSVP status. If you hover over the symbol beside a guest's name and it says "Email Blocked" then that person has blocked you. For more on block requests, please check out our reporting help page.

Do you share my information or my guest lists with third parties?
We do not share your account information (including your guest/recipient lists) with any third parties for the purposes of listing on any other site or to send you, or the people on your lists, unwanted information. For more information on our privacy and terms you can read our privacy policy (especially the second paragraph).

I was working on an invite / ecard. I didn't log in or register but I thought I saved it. Now I can't find it when I come back to the site. Where did it go?
If you were working on an invite / ecard but were not logged in, unless you registered / logged in immediately after working on the invite / ecard or at some point before closing your browser window then the application cannot tell that your account is where the invite / ecard should be stored. Thus, the invite / ecard will not be linked to your account.

If you know the exact name of the invite/ecard, send us an email and we will try to find it in our system and move it to your account.

I lost an invite I received from pingg and I don't know how to retrieve the information to RSVP. Can you help me?
If you register for an account at pingg, when you login and go to your 'dashboard' click the "received" tab and you will be able to view and RSVP to all pingg ecards/ announcement you received.