Invite FAQ

From Help.pingg.com

Invite & Ecard FAQ

Below is a list of the most frequently asked questions that apply to invites and ecards.

Can I update or edit my invite or ecard after I send or publish?
Sure you can. Just login to your account, go to your 'dashboard' (that's the page with a list of your events and ecards) and then go to your event management page. In the 'event report' or 'ecard report' tab you will see an icon called "edit invite" or "edit ecard", depending on whether you are looking at an invite/ecard. Click the icon to be taken to a page where you can update the design. Please note that you may also click the 'current invite' or 'current ecard' tab (this only shows up after you send/publish your invite/ecard) on your event management page and then click the <edit invite> or <edit ecard> button.

How do I add guests/recipients to my guest/recipient list after sending or publishing?
To add guests to your guest list after sending, log into your account and then go to your 'dashboard' - that's the page with a list of your events and ecards. Click your event name to get to your event management page. By default, the event management page will have the 'event report' tab open. Click the "add guests" option. Add your guest information, then click <next step> and continue the steps to send your invite. The process is similar for ecards, except that the reporting tab on the ecard management page is labeled as the "report" tab and the option under the report tab is called "add contacts".

If you only want to edit guest information, then instead of clicking "add guests" or "add contacts", just click "edit guests" or "edit contacts" and this will take you to a page where you can edit your guests'/recipients' information and resend the invite to them.

I would like to change more than the font, background colour and text position of my invite or ecard design. Is this possible?
Yes, it is. Our new invite design features include not only a choice of fonts, but you can also change font size, color, and justification and all designs with space for text.

I would like to make my event web page address easier for my guests to remember. How do I customize my URL?
There are two things you can do to make your event web page address easier to remember. The first is to specify an Account URL in your account settings and the second is to specify an event web page or ecard web page URL for each invite/ecard that you send. For details on how to do this, please visit our Custom URLs help page.

I don't want people I don't know getting invites or being able to register for my event. How do I prevent this from happening and how do I prevent guests from sharing invitations with others?
To prevent guests from sharing invitations with others or from signing up for your event from your event web page, please do the following: Login to your account, click the name of your event to be taken to the event management page, then click the "rsvp options" tab (you may have to click the 'additional options' tab to see it). Under the 'rsvp options' tab, you should check the option "Prevent guests from forwarding invitations to others or posting to their social networks." Also, if you don't want your guests to bring any friends, you can set the number of friends each guest can bring to 0 by checking the item "Set the number of friends each guest can bring." and selecting "0". This number can be overwritten for specific guests in the 'guest list' tab.

I don't want guests to know who else I have invited. How do I make my guest list private? And how do I remove the Event Stream?
To make your guest list and RSVPs private:

• log into your account,
• click to go to the 'dashboard',
• click your event name to go to your event management page,
• click the 'additional options' tab to show some more tabs (if it had not already been clicked),
• under the 'event web page' tab, select the option "Guest list & RSVPs are both private"

The process to remove the Event Stream is similar, except that for the last step you would uncheck the option "Guests can view Event Stream on web page".

How do I respond to a private message?

• log into pingg from the main page (www.pingg.com)
• click your event or ecard name to get to the management page
• ensure that the 'report' tab is open
• click the "private messages" option under the 'event report' tab. You will be taken to a page with a list of private messages sent to you.
• click the <reply> button in the conversation window for the guest / recipient to whom you'd like to reply. A modal should pop up with a text area for you to enter your reply. Once you are done entering it, click the <email reply> button to send your reply.

How do I delete/edit the personalized email message?
You can edit your personalized email message from the "Confirm Your Invite" page which appears just before (re)sending your invite. Usually users want to change/delete this message when they decide to send the invite to other users. To do this, go to your event management page and:

• click on the 'guest list' tab,
• then under Resending Options click the <select guests> button.
• Select the recipients/group of recipients to whom you would like to resend the invite
• then click the <send> button.
• Click the <personalize email> button and
• remove/edit all text
• click <save> to save the changes to the personalized email message
• click the <send now> button.

How do I view individual guest RSVPs?
Ecards have no RSVP capability. For info on viewing RSVPs to invites, please see our View RSVPs page.

What happens if I want to cancel my event?
If you will no longer be having your event, you may cancel it and a notice will be sent to your guests informing them that the event is canceled. You can even add your own message to the cancellation notice. To cancel your event, log in to your account and go to your "dashboard". Look for your event. In the listing for your event is a set of icons. Click the "cancel" icon to cancel your event and send a cancellation notice to your guests. You will be given the option to add your own message to the notice. You may also delete your event after the cancellation by clicking the "delete" icon.

How do I manually RSVP, that is, set the RSVP for a guest?
You can manually RSVP for a guest after you send your invite. To manually RSVP for a guest, log into your account from the main page (www.pingg.com). This should take you to your 'dashboard' with a list of your events. Click your event name to get to the event management page. In the opened 'event report' tab, you should see your guest list. In the RSVP column for your guest (where it says Delivered/Viewed/Yes/No/Maybe/Unsent), click the column for your guest and you should see a list of the different RSVP options of Yes/No/Maybe. Click on one of these options to set the RSVP for your guest.

Why can my event web page still show up in Google after I disable the option to make my event web page searchable
In order to make your event web page searchable, we create a special public event link for your event web page and allow Google (and other search engines) access to this link. We also allow Google to index your public event web page. When you uncheck the option to make your event web page searchable we delete this public event web page. However, once Google has indexed a web page, they maintain a cached (i.e. stored) copy of the page so that even if you delete the page (as we do when you uncheck the option), Google may still have a stored copy of the page that can be found in web searches.

Can I print name tags for my guests?
You can export your guestlist by clicking the <print & export> button under the 'event web page' tab then the "DOWNLOAD" link on the resulting page. Once you have your file in .csv format, there are a number of third party software available which will allow you to print labels (such as name tags) with your guests' information. One such free software is the Avery Wizard for Microsoft Office.